How LegalDeep AI handles user data

Overview

This Privacy Policy explains how LegalDeep AI collects, uses, stores, and protects information when you use our website, app, and related services. If you do not agree with this policy, do not use LegalDeep AI.

Information we may collect

• Account information, including your email address, authentication details, subscription status, and support communications.
• User inputs and outputs, including prompts, legal research questions, generated answers, citations, feedback, and conversation history.
• Uploaded documents and document metadata, including file names, matter or workspace associations, indexing status, and extracted text or search data needed to provide document features.
• Workspace and matter metadata, including matter names, thread history, document lists, user-selected jurisdictions, source modes, and preferences.
• Device and usage information, including browser type, operating system, IP address, session details, timestamps, traffic source, and approximate location derived from network data.
• Payment and billing information processed through payment providers, such as plan type, billing address, transaction status, and limited payment identifiers.

How we use information

• Provide, maintain, personalize, and improve LegalDeep AI features, including research, drafting support, citation display, document search, and workspace organization.
• Authenticate users, manage accounts, process payments, provide customer support, and communicate service updates.
• Protect the service against abuse, fraud, unauthorized access, security incidents, and reliability issues.
• Analyze aggregated or de-identified usage patterns to improve product quality and performance.
• Comply with legal obligations, enforce our terms, and respond to lawful requests when required.

Legal documents and confidentiality

LegalDeep AI is designed for legal research and document workflows, but users remain responsible for deciding what information to submit. Do not upload privileged, confidential, personal, regulated, or third-party information unless you have authority to do so and have assessed whether LegalDeep AI is appropriate for that material.

AI providers and third-party services

We may use third-party providers for authentication, databases, file storage, payment processing, analytics, infrastructure, customer support, and AI model processing. These providers may process information only as needed to deliver their services to LegalDeep AI, subject to their applicable terms and privacy obligations.

Data training

LegalDeep AI does not sell personal data. We do not use your uploaded legal documents or private workspace content to train our own public models. AI providers may process submitted content to generate responses and provide safety, security, or abuse-prevention features according to the service configuration and provider terms that apply.

Cookies and similar technologies

• We may use cookies or local storage to keep users signed in, remember preferences, secure sessions, and understand how the service is used.
• You can disable cookies in your browser, but some features may not work correctly.

Security and retention

We use administrative, technical, and organizational safeguards intended to protect information from unauthorized access, loss, misuse, or disclosure. No internet service can guarantee perfect security. We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Children

LegalDeep AI is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact support@legaldeepai.com.

Your choices

You may contact support@legaldeepai.com to request help accessing, correcting, exporting, or deleting account information. We may need to verify your identity and may retain certain information where required for security, legal compliance, or legitimate business purposes.

Changes to this policy

We may update this Privacy Policy from time to time. Updates are effective when posted. Continued use of LegalDeep AI after an update means you accept the revised policy.

Contact

Questions about this Privacy Policy can be sent to support@legaldeepai.com.